Last updated: June 2026
LotusHerb ("we," "us," "our") respects your privacy. This policy explains what information we collect when you visit lotusherb.com or place an order, how we use it, and the choices you have.
When you place an order or contact us, we may collect your name, email address, shipping address, and order details. Payment information you enter at checkout is used only to process your order and is handled by our payment processor; we do not store full card numbers on our servers.
We use your information to process and ship orders, provide customer support, send order confirmations and service updates, and improve our products and website. We do not sell your personal information.
We use essential cookies and basic, privacy-respecting analytics to keep the site working and understand how it is used. You can control cookies through your browser settings.
We share information only with service providers that help us run our business — such as shipping carriers and payment processors — and only as needed to fulfill your order, or when required by law.
We keep order records only as long as necessary for business and legal purposes, and we use reasonable safeguards to protect your information.
You may request access to, correction of, or deletion of your personal information by emailing support@lotusherb.com. You can unsubscribe from marketing emails at any time using the link in any message.
Questions about this policy? Reach us at support@lotusherb.com.